***WE HAVE OPENINGS IN HOUSTON, TX, AUSTIN, TX, GAINESVILLE, FL & RICHMOND, VA.***
Summary of Key Responsibilities:
The Division Navigation Director serves as the direct supervisor for a division oncology navigation program and the respective navigators. This role is part of a matrix reporting structure including direct reporting to the Sarah Cannon Senior Navigation Director and the Division Sarah Cannon RVP. The primary function is to develop and maintain a navigation program that improves the continuity of care for the patient.
The director is responsible for the future of the division navigation program as it relates to process and structure while protecting Sarah Cannon navigation model, brand and reputation. The Director is responsible for managing, organizing, and facilitating key reporting duties including, but not limited to, deploying effective navigation services, helping to hire navigators, achieving quality standards, communicating work flow processes, integrating a multidisciplinary team approach, monitoring productivity and conducting performance reviews for each designated navigator in the Division. The Director of Oncology Navigation leads steering committees and advisory councils at Sarah Cannon.
The Director provides leadership, oversight, and quality focused standardization across the division, focusing on the patient experience from point of entry, through diagnostic studies, diagnosis and treatment plan for cancer through survivorship. This is accomplished through guiding and directing the division navigators. The Director assumes responsibility and accountability for the improvement and maintenance of quality navigation reporting. On an aggregate level, the Director will track the performance of the Sarah Cannon navigation division program and ensure they are in line with Sarah Cannon goals. (growth, quality, practice guidelines, etc.)
Duties and Responsibilities: Duties include but are not limited to:
Systematically evaluates the quality and effectiveness of navigators and navigator services, analyzing appropriate internal and external data and information to identify opportunities in collaboration with stakeholders for improving services and patient outcomes.
Collaborates with key stakeholders (administration, physicians, and department leaders) to implement and gain buy in of Sarah Cannon standardized navigation processes and strategies.
Create action plans and processes to communicate and report value in the division with key stakeholders including the navigators.
Promotes research and integrates evidenced-based knowledge into the identification of best practice in the delivery of oncology patient navigation.
Promotes and ensures quality record keeping and documentation in the iNavigate reporting tool.
Promotes and monitors regulatory agency standards and customer service expectations for the practice of patient navigation.
Assists in interviewing and hiring navigators
Responsible for operating within an approved budget.
Ensures navigators have availability and operation of necessary equipment and/or resources to navigate patient effective through the continuum of care.
Ensure quality of care to patients represents “best in class” care
Serves on appropriate oncology leadership committees and ensures representation at cancer committees across the division.
Leads the division Navigation Steering Committee
Assists in the development and follow-thru of oncology programs across the division.
Drive division program process improvement. Ensure reporting is in place to demonstrate program outcomes and support performance improvement activities.
Stay current on the latest oncology nursing developments and participate in conferences.
Ensure service continuity. Establish appropriate mechanisms to ensure service continuity during both planned and unplanned absence and undertake succession planning.
Provides leadership, direction and guidance to assigned staff.
Coordinates and maintains the required training and skills of staff.
Implements corrective action and conducts performance evaluations.
Effectively addresses personnel issues in order to promote a productive and healthy work environment.
Undertake other leadership duties as assigned.
Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”
During your employment with SCRI you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.
Knowledge: A body of information needed to perform a tasks; May be obtained through education, training or experience
Review and understand medical records and other patient care information.
Skills: The proficiency to perform a certain task
Skills in computer systems including Microsoft Office, email and internet to support patient navigator role.
Abilities: An underlying, enduring trait useful for performing duties
Tenacity, self-motivation and initiative necessary to drive the patient navigator program for HCA.
Demonstrates behaviors of a team player.
Flexible to the changing needs of the patient, team and work environment
Ability to advocate and champion excellence in the provision of care.
Ability to engage and work collaboratively with all internal and external consumers and stakeholders e.g. patients, families, surgeons, nursing staff, referrers etc. and win respect on a broad range of health and business issues.
Ability to comprehensively assess patient / family psychosocial / care needs.
Ability to effectively and efficiently track the care delivery process for each patient with the attention to detail to identify where intervention is required.
Ability to think critically:
Trending patient responses and program issues
Proactively make decisions and problem solve in the presence of ambiguity and changing system and patient needs.
Ability to self-direct including prioritization of multiple simultaneous tasks.
Ability to empathetically, openly and supportively communicate both verbally and in written media.
Ability to maintain strict confidentiality.
Ability to demonstrate sensitivity to cultural needs.
Ability to seek regular input to build strong self-awareness.
Ability to seek regular input from team members and other stakeholders on strengths and areas for development within the program.
Education: Minimum Required:
Current licensure as a registered nurse
Oncology Certified Nurse (OCN) certification achieved or in progress
Experience: Minimum Required: Type of Experience-
Minimum of 3 years of leadership experience, program development experience
Preferred: Type of Experience-
5+ years of experience as a nurse navigator and / or patient educator in oncology
4 openings. Employer will assist with relocation costs.
About Sarah Cannon - Hospital Corporation of America (HCA)
Sarah Cannon, the Cancer Institute of HCA, offers integrated cancer services with convenient access to cutting-edge therapies for those facing cancer in communities across the United States and United Kingdom. Sarah Cannon’s cancer programs include individualized patient navigation provided by oncology-trained nurses, more than 1,000 stem cell transplants performed annually throughout the Sarah Ca...nnon Blood Cancer Network, hundreds of clinical trials, and molecular profiling capabilities. Through its services, Sarah Cannon is providing state-of-the-art cancer care close to home for hundreds of thousands of patients, a number unmatched by any single cancer center.