Vanderbilt University Medical Center Executive Search Team is conducting a national search for Chief Operating Officer.
The Chief Operating Officer (COO) will report directly to the President, Vanderbilt University Adult Hospital (VUAH) and works in close coordination with the Adult Ambulatory COO, CNO of Vanderbilt University Hospital and Clinics, VUH Chief of Staff and CMO of Vanderbilt University Hospital and Clinics.
The Chief Operating Officer (COO) will have responsibility for optimizing current operations and seeking improvements in the following areas: Quality and Patient Safety; the Patient Experience; Facility Expansion & Capacity Management; Employee Engagement & Talent Management; and Strategic Planning & Operations Excellence. The Chief Operating Officer will oversee and guide the essential operational, managerial, professional and corporate duties in support of major business activities, responsibilities and goals for the Adult Hospital.
Direct Reports to the COO include the following, but are subject to change as needs in the organization arise: Leaders responsible for support and ancillary services including Laboratories/Pathology, Patient Flow Center, Radiology (matrixed), Orthopedic and PM&R Rehab Services (matrixed), Pharmacy (matrixed),Operations Improvement, Emergency Services, Environmental Services, and Nutrition Services. In addition, the COO will serve as the main point of contact for VUMC support services implementation at VUAH (i.e. plant services, supply chain, space planning and security).
The Chief Operating Officer for Vanderbilt University Adult Hospital at VUMC will provide operational leadership with a principle focus on inpatient systems to ensure patient-centered, high performance, results-oriented operations which will support the mission, vision, credo, and business operations of the adult clinical enterprise. This individual will work closely with the clinical chairs and operational leaders throughout VUMC to ensure coordinated patient care and management processes across the continuum. The COO is charged to lead a variety of operationally focused initiatives to assure sound operations to create and support exceptional patient service, faculty and staff satisfaction, clinical quality outcomes, growth and volume management, and financial performance with superior efficiency and productivity
Additionally, will develop, implement, and manage operational strategies, operating systems, standardization, and programs to drive optimum performance of clinical practice principally in inpatient environments ensuring continuum of care coordination as well as coordination with other VUMC operating systems. Establish practice-based operational metrics and management approaches working in conjunction with the clinical chairs, and senior VUAH leadership, and other VUMC senior leaders for the following:
Adult Access and Patient Flow-- Measures, assesses, and proposes adjustments to the capacity of clinical and support services
Resource Utilization-- Designs approaches to improve the utilization of capacity (human and physical) to limit the need for additional expenditures and reduce cost per unit of service
Quality (Value Based Purchasing, Episodes of Care, Patient Index Indicator, etc.)
Assures that VUAH provides the best possible healthcare across the full continuum as part of VUMC. Establishes and sustains the common operating platform for services throughout VUMC. Ensures linkage of such systems between other elements of the care continuum hospitals, post-acute care, home health, etc.
Builds and maintains positive and effective relationships with all constituencies within VUMC to include: Department Chairs, The Monroe Carell Jr. Children's Hospital at Vanderbilt, Vanderbilt Stallworth Rehabilitation Hospital and the Psychiatric Hospital at Vanderbilt, The Schools of Medicine and Nursing, and members of the Vanderbilt Affiliate Network. Works with counterparts in these organizations to ensure systems are aligned for an efficient and superior patient experience across the continuum. Maintains an open, supportive culture and inter-personal collaboration.
Fosters the development of process redesign and improvement efforts within VUAH to ensure timely management of patients, efficient utilization of resources, satisfaction, consistent and predictable work systems, and a capacity for ongoing work improvement
Ensure all Human Resource and VUMC policies and procedures are followed according to standards.
Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions and measurable performance standards.
Create an environment that encourages and supports self-development and learning for all staff through regular feedback, orientation, training, and competency assessment.
Oversee the identification of staff and faculty training requirements in VUAH systems, procedures, and patient service. Coordinates with training and development resources to develop programs and align training with VUMC resources.
Oversee VUAH space planning efforts and prepares proposals to develop space plans aligned to program needs. Leads preparation of investment analyses regarding new space. Ensures construction and occupancy processes of new or reconfigured VUAH spaces are properly planned and implemented.
Prepares reports on operational, financial, and service performance for the President and various governance boards. Communicate within and across departments to maximize effective operations.
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Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.
Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. The Vanderbilt University Adult Hospital health care providers see more than 1.6 million patients each year and its hospitals perform more than 35,000 surgical procedures and see 65,000 patients in its Emergency Room.
The mission of Vanderbilt University Medical Center: Through exceptional capabilities and caring spirit of its people, VUMC will lead in improving the healthcare of individuals and communities regionally, nationally and internationally. We will combine our transformative learning programs and compelling discoveries to provide distinctive personalized care.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children’s Hospital at Vanderbilt named as one of the Best Children’s Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
Healthcare’s Most Wired: Among the nation’s 100 “most-wired” hospitals and health systems for its efforts in innovative medical technology.
Becker’s Hospital Review: named as one of the “100 Great Hospitals in America”, in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
The Leapfrog Group: One of only 10 children’s hospitals in the to be named at Leapfrog Top Hospital.
American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
Magnet Recognition Program: Received our third consecutive Magnet designations.
National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
Human Rights Campaign Healthcare Equality Index: 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
Master's Degree in Business Administration, Healthcare Administration, or a related field required
10 years of progressive and broad senior leadership experience in healthcare operations, including an executive level role within an academic healthcare system or a large tertiary setting
Demonstrated examples of team leadership, collaboration and partnership working with department chairs and other senior operational leadership within and across organizational lines, fostering multidisciplinary relationships and program development
Thorough understanding and broad experience with the full range of business functions and systems including strategic development and planning, financial management principles (activity, capital, and operating), business analysis, facilities management, information systems, human resources, and legal affairs
Demonstrated commitment to enhancing workplace culture, embracing and fostering diversity, equity and inclusion, and a commitment to creating the ideal work environment for faculty and staff
Experience in clinical management planning related to inpatient systems, including clinical operational work plans, process improvement, and new program development
Deep understanding of quality and patient safety in healthcare environments and highly skilled in coordinating processes for monitoring, measuring, and assessing patient care and supporting systems to achieve high quality, safe, cost effective healthcare services
Demonstrated knowledge and use of process improvement techniques, as well as change leadership and management techniques to drive overall process improvement initiatives and operating performance
Demonstrated success with performance/operations metrics planning and processes resulting in meeting and/or exceeding goals
Evidence of the capability to consistently make good decisions utilizing a combination of the ability to understand, analyze and synthesize complex data, along with wisdom, experience, and sound judgment
Current knowledge of Joint Commission, state, and federal guidelines, regulations and standards.
Excellent organizational skills in setting and balancing multiple priorities with demonstrated outcomes
Excellent interpersonal, written and verbal communication skills and the ability to lead others to work collaboratively towards achieving shared goals
In addition to offering a lively community that encourages learning and celebrates diversity, VUMC provides its faculty and staff members with a benefits package that is comprehensive and flexible. Components for benefits-eligible employees include:
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period.Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As th...e largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.