The Division of Application Rationalization at Memorial Sloan Kettering Cancer Center evaluates the competing software solutions that exist within MSKCC for same business function and identify one or two anchor solutions that can satisfy multiple teams. Beyond working with the technology itself, we seek to understand the people who use it and the processes affected by its implementation. We empower our clinicians and patients with tools that support the best outcomes, and we support our researchers in their efforts to forge new territory in precision oncology. We evaluate our interventions to prove that the work we are doing is impactful, and we weigh costs and benefits to measure value and prioritize future initiatives.

• Prioritize product requirements, defining product roadmaps and vision, and leading efforts to identify user needs and drive improvements to user experience;
• Work closely with engineering, designers and other institutional partners to execute development and builds against the product roadmaps;
• Work extensively with clinical, informatics, IT, strategy and operations leadership on issues related to the assigned product portfolio.
• Consolidate and rationalize applications to be re-platformed to core organizational platforms.
• Build and maintain documentation for workflow, operating procedures, quality control and system administration;
• Support on-site SEO initiatives via content updates
• Support aspects of data flows to ensure an efficient customer experience
• Assist various testing and optimization efforts and special initiatives by performing in-depth and ad-hoc analysis of information from multiple data sources.

• An effective communicator, capable of engaging with different audiences, especially clinicians, and executing communications based on that understanding
• Capable of building strong customer relationships and delivering customer-centric solutions
• An individual with strong analytical aptitude, capable of understanding data and using data to tell a story
• Adept at planning and prioritizing work to meet commitments aligned with organizational goals
• A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
• Able to work optimally in an environment notable for complex, sometimes contradictory information
• Adept at building partnerships and working collaboratively with others to meet shared objectives and goals
• Adept at learning quickly, applying insights from past efforts to new situations
• solid grasp of website analytics tools and some familiarity with basic web development and design concepts
• Comfortable with end-to-end execution; supervise critical metrics, recognize problems and find solutions in a fast-paced environment

• 4-7 years operations, patient/provider user experience, any telemedicine or data exposure a plus
• SQL experience highly preferred
• Salesforce experience preferred but not required
• Bachelors Degree or equivalent. Experience in lieu of a degree is considered.