Application Analyst, Enterprise Imaging Bio-Med Team (Remote based in the US)
Internal Number: 2105048997
Under general supervision of a team lead or manager, the Application Analyst will focus on application support and service delivery solutions to achieve optimal patient safety, financial, and workflow efficiencies.
This role is responsible for vendor engagement, support of hospital-based applications related to robotics, modalities in the Radiology and Cardiology space, processes, assistance with integration to enterprise solutions, and other Bio-Medical solutions as requested. Support will include, planning, testing, troubleshooting and solutioning as needed. This person will work closely with cross-disciplinary teams and will participate in system-wide projects and reported issues as well as create and foster strong working relationships among teammates.
The Application Analyst will support and maintain assigned information systems, function(s) and/or resources. Major responsibilities include assignments for installations, conversions and upgrades, and the resolution of customer concerns raised during installation, operation, maintenance, or production application.
Duties & Responsibilities
Demand management for Bio-Medical devices related to Radiology and Cardiology
Ensure Tenet processes are followed for new device requests to include working with the Solutions and Architecture Teams, Procurement, Market CDLâ��s and local teams as required
Document systems, roadmaps, and update Tenet standards for devices that are deployed in the markets
Work closely with the business leaders to develop 5-year roadmaps on business initiatives to align hardware purchases for enterprise solutions
Investigate software compatibility, storage availability, and network requirements for all Bio-Medical device adds to each facility
Lead investigations with local teams to diagnose and resolve issues within software applications and integration
Provide support to higher-level managers or serve as a team member on complex projects
Monitor applications for any performance issues and communicate to stakeholders
Provide front-line, second-level support as part of the IT Enterprise Imaging Team
Support all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements
Clearly communicate technical information to both internal and external stakeholders, both verbally and in writing
Participate in an On-Call rotation
Occasionally work after-hours/weekends to support the needs of the technology organization
Assist, support and meet departmental goals and objectives
Assist with facilitating user group sessions to identify and solve problems related to integration with 3rd party solutions
Serve as a liaison between clinicians, ancillary departments, and vendors to align clinical and IT standards with department workflow, processes, and policies
Assist with coordination of local and enterprise level resources as required
Other duties as assigned
Knowledge, Skills and Abilities
Candidates for this role should have a passion for providing excellent customer service and the ability to promote innovation within the organization
Teamwork, ability to self-start, and excellent written and verbal communication skills will be mandatory for this role.
The ability to communicate effectively with vendors and hospital personnel on all levels is required
Strong organizational skills, decisive judgement, and the ability to establish predictable outcomes for our customers is required
Knowledge of hospital operations related to enterprise imaging, modalities, robotics, and associated Bio-Medical devices, computer applications and systems, as well as interpersonal and organizational problem-solving skills will be essential to perform this role
Minimum 1-year experience supporting locally hosted, web-based Enterprise Imaging applications with working knowledge of VNA, PACS, DICOM, and Voice Dictation
Demonstrated knowledge of HL7 or SQL is a plus
Highly organized with the ability to plan and execute small-to-large projects required
Demonstrated ability to work independently to solve business/technology problems
Understanding of software architecture (i.e., components, relationships, constraints)
Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)
Demonstrates ability to multi-task and meet assigned deadlines within a rapidly changing environment
Ability to develop an in-depth knowledge of company products, procedures, applications, etc.
Ability to work directly with customers, vendor technology teams, internal teams, and business partners to resolve issues
A bachelorâ��s degree is preferred
Experience working in a healthcare or related field
Normal sedentary office environment
Work requires frequent mental/visual effort and operating a PC
The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities associated with the job.
Tenet Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Primary Location: Texas
Facility: Tenet Headquarters
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.