Description Overview : The Lead Data Center Operator is the main point of contact on their scheduled shift within our 24x7 IT Operations Center. The Lead Data Center Operator is responsible for training team members, ensuring work is completed in accordance with departmental standards, and executing all MAC's (Moves/Adds/Changes) within the Data Center. The Operator works in a standard ticketing system, providing clear, timely, and appropriate communications. The lead operator performs these activities under the direction of the Operations Supervisors and/or Operations Manager and follows Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies while meeting requirements for quality and quantit
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